Terms & Conditions
Terms of service and conditions for using the JACO platform
Acceptance of Terms
Welcome to JACO ("we", "our company" or "JACO"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you and JACO Industrial Group Limited.
By accessing or using our website jacohardware.com, mobile applications or any related services (collectively, the "Platform"), you confirm that you have read, understood and agree to comply with these Terms. If you do not agree to these Terms, please do not use our services.
Service Description
1. Platform Services
- • JACO is a B2B procurement platform connecting suppliers and buyers of hardware, construction materials and industrial supplies
- • Provides product display, enquiry, quotation and procurement management services
- • Provides supplier certification and rating system
- • Provides secure transaction environment and payment processing services
- • Provides customer support and dispute resolution services
2. User Eligibility
- • You must be at least 18 years old or of legal age in your jurisdiction
- • You must have legal authority to represent your business or organisation
- • You must provide accurate, complete and up-to-date registration information
- • You must not use the platform for any illegal or unauthorised activities
3. Account Responsibility
- • You are responsible for maintaining the confidentiality of your account credentials
- • You are responsible for all activities that occur under your account
- • You must notify us immediately if you discover unauthorised use
- • We reserve the right to suspend or terminate accounts that violate the Terms
User Obligations
Lawful Use
- • Comply with all applicable laws and regulations
- • Do not engage in fraudulent or misleading activities
- • Provide truthful and accurate product information
- • Respect intellectual property and trade secrets
Prohibited Conduct
- • Do not upload viruses or malicious code
- • Do not interfere with normal platform operations
- • Do not circumvent security measures
- • Do not reverse engineer or copy
Content Responsibility
- • Ensure the legality of uploaded content
- • Do not infringe on others' rights
- • Do not publish inappropriate or offensive content
- • Follow content publishing guidelines
Transaction Conduct
- • Honestly fulfil transaction commitments
- • Respond promptly to enquiries and communications
- • Comply with payment and delivery terms
- • Properly handle customer complaints
Platform Nature
🏪 Hybrid Operating Model
JACO operates a hybrid business model, combining marketplace platform services and direct sales operations:
🤝 Marketplace Business
- • Provides a display platform for third-party suppliers
- • Facilitates connections between buyers and suppliers
- • Provides transaction management tools
- • Assists with communication and dispute mediation
🏢 Direct Sales Business
- • Acts as an authorised distributor/retailer
- • Directly sells own inventory products
- • Provides product quality assurance
- • Responsible for related after-sales service
Transaction Identification: In each transaction, you will be able to clearly identify whether you are transacting with a third-party supplier or directly with JACO. Different transaction types are subject to different terms and scope of responsibility.
Returns and After-Sales Service
📦 Return Policy Classification
Based on our hybrid operating model, return and after-sales service policies differ according to the transaction type:
🤝 Third-Party Supplier Transactions
- • Return policies are set by each supplier
- • After-sales service is the supplier's responsibility
- • JACO provides communication assistance
- • Dispute mediation support services
🏢 JACO Direct Sales
- • "Sold as-is, no returns or exchanges" policy applies
- • Pre-sale professional consultation provided
- • Handles obvious quality defects
- • Direct customer service support
How to Identify: On product pages and order confirmations, the seller will be clearly indicated as either "Third-Party Supplier" or "JACO". Please check the applicable return policy based on the seller.
🏢 JACO Direct Sales Policy
📋 Important Sales Policy
💼 Professional B2B Procurement Principle
Based on the professional nature of industrial and commercial procurement and product characteristics, JACO direct sales products adopt a "sold as-is, no returns or exchanges" policy. Please carefully confirm product specifications, quantities and other requirements before placing an order.
🔍 Pre-Purchase Checklist
- • Carefully verify product model and specifications
- • Confirm quantities and packaging units
- • Check technical parameters and suitability
- • Consult pre-sales if you have questions
📞 Pre-Sales Support Services
- • Professional product consultation services
- • Detailed technical specification explanations
- • Application scenario guidance
- • Bulk procurement plan development
⚖️ Exception Handling
In the following limited circumstances, we will consider special handling (subject to case-by-case assessment):
🔧 Product Quality Issues
- • Obvious defects discovered upon receipt
- • Product significantly differs from order description
- • Packaging damage during transit
- • Quantity shortage or incorrect shipment
📋 Processing Conditions
- • Must notify within 24 hours of receipt
- • Provide detailed description and photos of the issue
- • Maintain original packaging and product condition
- • Confirmed by us as a quality issue
Important Statement: Apart from the above clearly defined quality issues, returns or exchanges will not be accepted for reasons including personal preference, change of use, size misjudgement, colour variation, or other non-quality-related reasons. Final decision rests with JACO.
Third-Party Supplier Returns
Each supplier has its own unique return conditions and timeframes. Please carefully read the relevant supplier's return policy before placing an order.
- • Return timeframe determined by supplier
- • Product condition requirements vary by supplier
- • Return shipping policy - check supplier terms
- • Some customised products may not be returnable
Quality Issues
If you receive a product with quality issues, please contact the relevant supplier directly. We will assist you in communicating with the supplier, but the final resolution is determined by the supplier.
- • Quality standards are the supplier's responsibility
- • Inspection and testing conducted by supplier
- • Quality disputes handled by supplier
- • We provide communication assistance but bear no responsibility
After-Sales Support
Technical support, repair services and product consultation are provided by the supplier. We recommend keeping the supplier's contact information for future reference.
- • Technical support provided by product supplier
- • Repair services require contacting original supplier
- • Warranty terms follow supplier policy
- • We can assist in contacting but do not provide technical services
Dispute Resolution
If you have a return or after-sales dispute with a supplier, we can provide mediation assistance but are not responsible for the final outcome.
- • We provide a neutral mediation platform
- • Final decision rests with both transaction parties
- • Mediation results are not legally binding
- • Serious disputes should seek legal channels
⚠️ Liability Scope Statement
🤝 Third-Party Supplier Transactions
For third-party supplier products, JACO does not bear the following responsibilities:
- • Accuracy of product quality, specifications or descriptions
- • Quality of supplier's after-sales service
- • Contractual disputes between supplier and buyer
- • Supplier breach or failure to fulfil commitments
- • Any losses caused by third-party products
🏢 JACO Direct Sales
JACO direct sales adopt a "sold as-is, no returns or exchanges" policy. Our responsibility is limited to:
- • Ensuring products match order descriptions
- • Providing accurate product specification information
- • Handling obvious product quality defects
- • Correcting incorrect shipments or quantity shortages
We do not bear responsibility for:
- • Losses caused by buyer selecting wrong products
- • Improper use or use beyond normal purposes
- • Returns/exchanges due to personal preference or change in needs
- • Issues related to third-party shipping services
- • Any indirect, incidental or consequential losses
Total Liability Limitation: Under no circumstances shall our total liability for any single event exceed the purchase price of the relevant product. We shall not be liable for indirect, incidental or punitive damages.
Our Commitment: Regardless of transaction type, we commit to providing quality platform services, communication assistance and dispute mediation, and continuously improving user experience.
Payment and Fees
Platform Usage Fees
We may charge fees for certain premium features or services. All fees will be clearly communicated to users before use.
Transaction Fees
We may charge transaction fees for transactions completed through the platform, with specific rates depending on transaction type and amount.
Third-Party Payments
All payment processing is handled by certified third-party payment service providers. We do not store your payment information.
Refund Policy
Refund requests will be assessed and processed based on specific circumstances and applicable refund policies.
Tax Obligations
Users are responsible for handling all tax obligations and filing requirements related to their transactions.
Intellectual Property
Platform Intellectual Property
All ownership of the JACO platform and its content, features and characteristics belongs to JACO Industrial Group Limited or its licensors.
- • Trademarks, service marks, logos and brand names
- • Software, code and technical architecture
- • Design, layout and user interface
- • Text, graphics, images and other content
Usage License
We grant you a limited, non-exclusive, non-transferable licence to use our services solely in accordance with these Terms.
User Content
You retain ownership of content uploaded to the platform, but grant us the right to use, display and distribute that content.
Infringement Complaints
If you believe your intellectual property has been infringed, please notify us immediately and we will take appropriate action.
Usage Restrictions
Copying, modifying, distributing or creating derivative works of any part of our platform is prohibited.
Liability Limitations and Disclaimers
⚠️ Important Disclaimer
Our platform is provided "as is" without any express or implied warranties.
Service Availability
We do not guarantee that services will be uninterrupted or error-free. We reserve the right to modify, suspend or terminate services at any time.
Third-Party Content
We are not responsible for the accuracy, quality or legality of user-generated content or products and services provided by third parties.
Liability Limitation
To the maximum extent permitted by law, our total liability shall not exceed the fees you paid to us in the 12 months preceding the event.
Indirect Damages
We shall not be liable for any indirect, incidental, special, consequential or punitive damages, whether foreseeable or not.
Dispute Resolution
We are committed to resolving any disputes fairly and promptly. If you have any questions or complaints about our services, please follow these steps:
Direct Contact
First try to resolve the issue through our customer service directly
Formal Complaint
If unresolved, please submit a formal written complaint
Arbitration
As a last resort, arbitration under Hong Kong law
Governing Law: These Terms are governed by the laws of the Hong Kong Special Administrative Region, and any disputes shall be adjudicated by the courts of Hong Kong.
Service Termination
Termination Conditions
User Termination
- • You may close your account at any time
- • All outstanding transactions must be completed
- • Certain obligations survive termination
Our Right to Terminate
- • Violation of Terms of Service
- • Engaging in illegal or harmful activities
- • Prolonged inactivity
Consequences of Termination
- • Immediate cessation of the right to use the platform
- • Deletion or deactivation of your account and content
- • Retention of certain records to comply with legal requirements
- • Continued fulfilment of accrued financial obligations
Terms Modification
We reserve the right to modify these Terms at any time. Any significant changes will be notified to users in advance:
📧 Notification Methods
- • Email notification
- • In-platform announcements
- • Website banner notifications
⏰ Effective Dates
- • Major modifications: 30-day notice period
- • Minor modifications: 7-day notice period
- • Emergency modifications: Effective immediately
Acceptance of Modifications: Continued use of our services after the modified Terms take effect indicates your acceptance of the new Terms. If you do not agree with the modifications, please stop using our services.
Miscellaneous
Entire Agreement
These Terms constitute the entire agreement between you and us regarding the use of services, superseding all prior agreements and understandings.
Severability
If any part of the Terms is found to be invalid, the remaining parts shall remain valid and enforceable.
No Waiver
Our failure to exercise any right or remedy does not constitute a waiver of that right or remedy.
Assignment
You may not assign your rights or obligations under these Terms. We may freely assign our rights and obligations.
Notices
All formal notices will be sent to the email address you provided during registration or through the in-platform messaging system.
Language
These Terms are written in Traditional Chinese. In the event of any translated version, the Traditional Chinese version shall prevail.
Contact Information
If you have any questions about these Terms and Conditions, please contact us through the following methods:
Legal Department
enquiry@jacohardware.comCompany Name
JACO Industrial Group Limited
Website
jacohardware.comCustomer Service
For service usage questions, please contact our customer service team.
enquiry@jacohardware.comOffice Hours
Monday to Friday: 9:00 AM to 6:00 PM
Saturdays, Sundays and public holidays: Closed
Terms Acknowledgment
By using the JACO platform, you confirm that you have read, understood and agree to comply with these Terms and Conditions.
Effective date: 3/16/2026
Version: 1.0