Privacy Policy
We value your privacy and are committed to protecting your personal data
Introduction
Welcome to JACO ("we", "our company" or "JACO"). We are a professional B2B procurement platform for hardware, construction materials and industrial supplies, providing quality procurement services for businesses and professionals in Hong Kong.
This privacy policy explains how we collect, use, disclose and protect your personal data when you use our website jacohardware.com and related services. We are committed to protecting your privacy and complying with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region.
Information We Collect
1. Information You Provide Directly
- • Personal information when registering an account (name, email address, phone number)
- • Company information (company name, address, business registration number)
- • Procurement requirements and enquiry information
- • Payment information (processed by third-party payment platforms)
- • Customer service interaction records
2. Automatically Collected Information
- • Browsing history and usage patterns
- • IP address and device information
- • Data collected through cookies and similar technologies
- • Location information (with your consent)
- • Website analytics data
3. Information from Third-Party Sources
- • Information provided by business partners and suppliers
- • Business information from public databases
- • Public information from social media platforms (with your consent)
How We Use Your Information
Service Provision
- • Process your registration and account management
- • Provide procurement platform services
- • Process enquiries and orders
- • Customer support services
Platform Improvement
- • Analyse usage patterns to improve services
- • Develop new features and services
- • Conduct market research
- • Optimise user experience
Communication
- • Send service-related notifications
- • Provide customer support
- • Send marketing information (with your consent)
- • Conduct satisfaction surveys
Security & Compliance
- • Prevent fraud and abuse
- • Maintain platform security
- • Comply with legal requirements
- • Handle disputes and legal proceedings
Information Sharing and Disclosure
We Do Not Sell Your Personal Data
We commit to not selling, renting or trading your personal data to third parties.
Business Partners
Share necessary transaction information with suppliers and buyers on the platform to facilitate business dealings.
Service Providers
Share data with third-party vendors who assist us in providing services, such as payment processors, logistics companies, etc.
Legal Requirements
Disclose data when required by law or government authorities.
Business Transfers
In the event of a merger, acquisition or sale, your data may be transferred to the new owner.
Data Security
Encryption Protection
Using SSL/TLS encryption technology to protect data transmission
Access Control
Implementing strict access control and authentication mechanisms
Regular Monitoring
Continuously monitoring system security and potential threats
We employ industry-standard security measures to protect your personal data, but please note that no transmission or storage method is 100% secure.
Your Rights
Right of Access
You have the right to request access to your personal data held by us
Right of Correction
You may request correction of inaccurate or incomplete personal data
Right of Deletion
In certain circumstances, you may request deletion of your personal data
Right to Restrict Processing
You may request restriction of processing of your personal data
Right to Data Portability
You have the right to receive your data in a structured, commonly used and machine-readable format
Right to Object
You may refuse to receive marketing communications or object to certain data processing activities
How to Exercise Your Rights
If you wish to exercise any of the above rights, please contact us through the following methods:
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements.
Account Data
For the duration your account remains active, or as required by law
Transaction Records
Usually retained for 7 years, or as required by applicable accounting and tax laws
Marketing Data
Until you unsubscribe or request deletion
Technical Data
Usually retained for 12-24 months for system maintenance and improvement
Cookie Policy
We use cookies and similar technologies to improve your browsing experience, analyse website usage and provide personalised content.
Basic functionality to ensure the website operates properly
Remember your preference settings and choices
Help us understand website usage patterns
Used to deliver relevant advertising content
You can manage cookie preferences through your browser settings, but please note that disabling certain cookies may affect website functionality.
Children's Privacy
Our services are designed for adults aged 18 and above and business users. We do not knowingly collect personal data from children under 18.
If we discover that we have inadvertently collected personal data from a child, we will take steps to delete that data as soon as possible. If you believe we may hold data about a child, please contact us immediately.
Cross-Border Data Transfers
Your personal data may be transferred to countries or regions outside Hong Kong for processing and storage. When making any cross-border data transfers, we will ensure:
🛡️ Appropriate Safeguards
Implement appropriate technical and organisational measures to protect your data
📋 Contractual Protections
Enter into standard contractual clauses or other legal safeguards with recipients
✅ Compliance Requirements
Ensure compliance with privacy laws of both Hong Kong and the receiving country
🔍 Regular Reviews
Regularly review and update security measures for cross-border transfers
Policy Updates
We may update this privacy policy from time to time to reflect changes in our services or legal requirements. Any significant changes will be notified to you through the following methods:
Email Notification
Send update notifications to your registered email
Website Announcement
Post prominent notices on the website
Platform Notification
Notify through the in-platform notification system
We recommend that you review this policy regularly to stay informed of the latest changes. Continued use of our services indicates your acceptance of the updated policy.
Contact Us
If you have any questions, comments or need to exercise your rights regarding this privacy policy, please feel free to contact us:
Email Address
enquiry@jacohardware.comCompany Name
JACO Industrial Group Limited
Website
jacohardware.comData Protection Officer
We have appointed a Data Protection Officer responsible for overseeing the implementation of our privacy policy and the protection of your privacy rights.
enquiry@jacohardware.comResponse Time
We will respond to your enquiry within 30 days of receipt. Complex cases may require additional time.
Regulatory Information
This privacy policy complies with the following laws and regulations:
Hong Kong Laws
- • Personal Data (Privacy) Ordinance
- • Electronic Transactions Ordinance
- • Trade Descriptions Ordinance
International Standards
- • ISO 27001 Information Security Management
- • ISO 27701 Privacy Information Management
- • SOC 2 Type II Compliance
Right to Complain: If you believe we have violated privacy laws, you have the right to file a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong. For details, please visit: www.pcpd.org.hk